Delivery & Returns

Delivery

Stella & Clare aim to be as competitive as possible, using couriers who can get your gift to your intended recipient safely; damage free; and with the latest scanning technology for gift tracking and location. When you check out with your purchases, the courier cost will be calculated for you, prior to purchasing and once you have added the delivery address.

Order times for courier collection

For your Auckland and Nationwide service (including economy South Island orders) to be collected by our Courier, please order on a working day:
Monday – Thursday (all NZ areas, including Auckland): by 2.00pm, for collection by our courier.
Friday (all NZ areas, including Auckland): Order by 11am.
No orders are collected on a weekend day, or statutory holiday.

Nationwide prices on gift orders in our standard size box

For all gifts that are sent in our standard size box, or less (0.025 cubic metres size or less and under 5kg), the delivery cost is:

Auckland: $7.50;
North Island to any city or town: $9.00
South Island to any city or town: $10.00.
Rural or RD addresses nationwide cost extra – see below for details.

Order by 1pm on a working day (by 11am, on Fridays). Allow a day or two more for rural, RD & South Island deliveries.

Please note that all orders made during the weekend (NZ time) will be sent on the following working day. No deliveries are made on Sundays, as couriers do not pick up or deliver on this day – choose Friday delivery (and we can add a sticker to open it on the Saturday or the Sunday).

For very small items that are safe to travel in a courier bag and are less than 0.20kg, the cost is $5.00 for Auckland Deliveries; $5.50 for North Island towns & cities; and $6.50 for South Island towns & cities. For rural or an RD address, the cost is $7.00 for North Island; & $7.50 for South Island.

General

Make sure that the full address of the recipient is included in your order.  If the delivery address is incorrect or incomplete, we take no responsibility for delayed or non delivery of your order. We prefer physical addresses rather than PO Box addresses. It is also helpful to provide a phone number to call if the recipient is not at the address or if there is an issue with delivery. Alternatively, the courier may leave a calling card and the recipient can contact the courier to pick up the delivery.

We may use our discretion, whether a gift or parcel requires a recipient’s signature on delivery by the Courier at the delivery address. Where a signature is required, the courier will need a signature from someone at the destined address. If no signature is required and no one is present to sign for the delivery, then the courier will leave the gift in a safe place – please send us specific instructions on where to leave it, if the recipient is likely to be away. If you require the item to be signed for (or, alternatively, if you do not want a signature on delivery), please advise us at check out (in the message box, or email us).

Once your order is dispatched, we will email you with its tracking details.  If any issues arise, please contact us via email at admin@nzgiftsbystellaandclare.co.nz or phone on 64 (0) 21 1499908.

For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area.  The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient.

Urgent

Please advise if you need a delivery urgently and we will use our best endeavours to achieve this although it will incur extra delivery fees.

If you are shipping an item back to us that is over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HAMPER ITEMS

Normally, we have all items that are stated in our hampers, as shown on the website. However, in extra busy times (Christmas, Easter & Mother’s Day),  some items are unavailable, or we are waiting for more stock to arrive.  We will always do our best to add the items that are stated in the hamper description, to a hamper. However, where an item is unavailable, we can swap it for another item, as similar to the original item, as possible. Any replacement items will always be the same or higher value to the item that it replaces. This mainly applies to food hampers or pamper hampers. We would always contact you.

Returns Policy

If you are looking to return or exchange your order for whatever reason, we are here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have manufacturers tags on in original state and be returned in original packaging
  • No visible signs of damage, wear and tear or use, to the product or wrapping thereto
  • Any food items that have been purchased

To initiate a return or exchange, please complete the following steps:

  • Contact us here, advising the date of receipt, and what goods you are returning
  • Advise us of how you are going to return the goods, and the anticipated arrival date at our premises
  • Advise us of the quantities you will be returning.

Kindly note that there will be a minimum surcharge of $15 + GST for handling and restocking. Exchanged goods will not be posted until payment for the above is received.